Refund policy

Thank you for shopping with us! We want you to feel confident in every purchase.

30-Day Replacement Guarantee

We stand behind the quality of our plants and offer a 30-day replacement guarantee on all orders.

If your plant arrives damaged, unhealthy, or does not meet your expectations, you may choose one of the following within 30 days of delivery:

• A full refund, or
• A free replacement shipment

No Return Required

To make the process easy, returns are not required. You do not need to send the plant back to us.

 

How to Request a Refund or Replacement

To qualify for our guarantee, please contact us directly at rylie@norcalplants.com

When reaching out, please include:

• Your order number 
• A clear photo of the issue (if possible)
• A brief description of the problem

This helps us resolve your request quickly and fairly.

Questions?

If you have any questions about this policy or your order, please contact Rylie, our Store Manager, directly at rylie@norcalplants.com