Terms of service

Welcome to NorCalPlants! By using our website or placing an order, you agree to the following terms. Please read them carefully.

Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Service, as well as our Shipping Policy, Refund Policy, and Contact Information Policy.

Products and Services
We sell live plants and related items. Because plants are living organisms, colors, sizes, shapes, and growth may vary slightly from images or descriptions on our website.

Orders, Payment, and Pricing

  • All orders are subject to product availability.
  • Prices and availability may change without notice.
  • Payment is processed securely through Shopify at the time of purchase.

Shipping & Delivery
For information on shipping, including our shipping days and guarantee, please refer to our Shipping Policy.

Refunds & Replacements
For details on our 30-day replacement guarantee, no-return-required policy, and how to request a refund or replacement, please refer to our Refund Policy.

Customer Responsibilities

  • Provide accurate contact and shipping information.
  • Follow plant care instructions to ensure the health and longevity of your plants.
  • Notify us promptly of any issues with your order by contacting Rylie at rylie@norcalplants.com

Limitation of Liability
While we take every precaution to ensure your plants arrive in excellent condition, NorCal Plants is not responsible for:

  • Delays due to weather, carrier issues, or other unforeseen circumstances
  • Plant health issues that occur after delivery
  • Misuse, neglect, or improper care of plants

Intellectual Property
All content on this website, including images, text, logos, and branding, is owned by NorCal Plants. Customers may not copy, reproduce, or use this content for commercial purposes without written permission.

Governing Law
These Terms of Service are governed by the laws of California, USA. Any disputes will be resolved under these laws.

Contact Information
For questions or concerns regarding these Terms of Service, products, or your order, please contact Rylie, our Store Manager, at rylie@norcalplants.com